All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    12th March 2025

    Acquirer Service Interruption

    We are sorry to inform you that one of our Acquirers is temporarily unavailable.

    Details of the interruption: Increased declines from Acquirer

    Start time: 12.03.2025 11:40

    Impacted services: Transactions on POS

    The Acquirer is working with high pressure to restore the service.

  • We are pleased to inform you that the services of the Acquirer Fiserv are fully available again.

    • Service Interruption Merchant Portal

    The Merchant Portal is currently only partially available. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • The issue has been identified and resolved. Everything is now functioning normally again.

    Thank you for your patience!

    • 11th March 2025

    Acquirer Service Interruption

    We have observed that Nexi ACQ currently has an increased decline decline rate. Nexi team is actively investigating the issue to determine the root cause and resolve it as soon as possible.

    Thank you for your patience. We will provide updates as soon as we have more information.

  • The Nexi ACQ issue has been resolved, and everything is now fully operational for both POS and E-Commerce transactions.

    We apologize for the minor technical issues and appreciate your patience. Thank you for your understanding.

    • 10th March 2025

    Acquirer Service Interruption

    We are sorry to inform you that one of our Acquirers is temporarily unavailable.

    Details of the interruption: VCS Interruption

    Start time: 16:20

    Impacted services: Terminal Transactions

    The Acquirer is working with high pressure to restore the service.

  • We are pleased to inform you that the issue affecting Terminal Transaction has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: VCS was down

    Start time: 10.03.2025 at 16:20 End time: 10.03.2025 at 16:57

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.