All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    15th March 2025

    No incidents reported

    14th March 2025

    No incidents reported

    13th March 2025

    Terminal (POS) Payment Processing Service Interruption (POS Processing)

    We are sorry to inform you that Terminal Processing (POS) is temporarily unavailable due to A technical issue.

    Start time: 13.03.2025 20:00

    Impacted services: Processing of POS Transactions

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting the terminal processing (POS) has now been fully resolved, and all services have been fully restored.

    Details of the Interruption:

    Start time: 13.03.2025 20:00 End time: 13.03.2025 20:30

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

    • 12th March 2025

    Acquirer Service Interruption

    We are sorry to inform you that one of our Acquirers is temporarily unavailable.

    Details of the interruption: Increased declines from Acquirer

    Start time: 12.03.2025 11:40

    Impacted services: Transactions on POS

    The Acquirer is working with high pressure to restore the service.

  • We are pleased to inform you that the services of the Acquirer Fiserv are fully available again.

    • Service Interruption Merchant Portal

    The Merchant Portal is currently only partially available. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • The issue has been identified and resolved. Everything is now functioning normally again.

    Thank you for your patience!