All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    31st March 2025

    No incidents reported

    30th March 2025

    Terminal (POS) Payment Processing Service Interruption - Daily Balance

    We are sorry to inform you that the daily balance trigger is temporarily unavailable due to a technical issue

    Details of the interruption: Investigating Start time: 30.03.2025

    Impacted services: POS Daily Balance

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting daily balances has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: The interruption has been caused by a delay in communication from VCS to Portal due to an outage on FIS service that is now resolved. We were not receiving all the final balance reports timely.

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the daily balance closing.

    Workaround: Live Transactions are working as usual, only daily closing is affected by this interruption.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • 29th March 2025

    Terminal (POS) Payment Processing Service Interruption - VCS

    We are sorry to inform you that the POS System is temporarily unavailable due to a VCS interruption.

    Details of the interruption:Terminals will not be able to connect to VCS until this issue.

    Problem started at 22:44:04

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting the POS Server has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: The VCS System was down for an internal interruption and had to be restarted manually

    Start time: 22:44 End time: 23: 20

    The service is now fully operational.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.