All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    25th July 2025

    No incidents reported

    24th July 2025

    No incidents reported

    23rd July 2025

    SIM Card Provider unterruption

    We are sorry to inform you that our SIM Provider is temporarily unavailable.

    We are currently experiencing problems with the data connection of our data+ SIM cards and our data+ OpenVPN service. SIM cards are losing their data connection or are unable to re-open it.

    Together with our partners, we are working with the highest priority on solving these connectivity issues. We will inform you as soon as the data connection is possible again without any disruptions.

    Workaround: Please use your WI-FI connection

    We will update you as soon as the problem has been solved

  • We would like to inform you that we have now resolved the previously reported outage of our data+ SIM cards and data connections as well as the OpenVPN service are working as usual. Your devices should be able to re-establish the data connection independently. However, if you continue to experience problems, please contact us.

    Start time: 23.07.2025 17:00 End time: 23.07.2025 20:30

    Impacted services: POS SIM Card Service

    We apologize for any inconvenience caused, and thank you for your understanding.