All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    13th November 2025

    Acquirer Service Interruption

    We are sorry to inform you that we are facing performance issues with POS PostFinance transactions.

    Details of the interruption: High decline rates of PostFinance POS transactions

    Start time: 13.11.2025 17:30

    Impacted services: PostFinance POS Transactions

  • We are pleased to inform you that the services of PostFinance are fully available again.

    Start time: [13.11.2025 & 17:30] End time: [13.11.2025 & 19:30]

    • 12th November 2025

    Service Interruption - SIM Cards on POS

    We are sorry to inform you that the internet connection through SIM Card is temporarily unavailable due to a technical issue on our SIM Provider site-

    We would like to inform you that yesterday's disruption may still be affecting your devices with the SIM cards. In some cases, devices may still be unable to establish a data connection.

    Our Partner is continuing to work around the clock to resolve the issue and will keep you informed.

    Thank you for your patience.

  • The database cleanup is complete, and we can see that many of the SIM cards are back online.

    However, we cannot rule out the possibility that isolated problems may still occur and that restarting the device may be necessary or may remedy the situation.

    We apologize for any inconvenience caused.

    We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting SIM Card Connection

    Resolution Progress: Our SIM Provider is currently analysing the problem in order to fix it as quickly as possible.

    We will inform you as soon as we have more information. Workaround: Please use your Wi-Fi Connection Instructions for activating WiFi: Settings Device settings Code: 2005 WiFi configuration Select WiFi network and connect

    Deactivate mobile data Settings Device settings Code: 2005 GSM configuration Switch off mobile data

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • 11th November 2025

    Service Interruption - Internet Connection on POS

    We are sorry to inform you that the Internet Connection through SIM Card is temporarily unavailable due to technical issues

    Workaround: Please use your Wi-Fi connection.

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting our SIM Card Provider has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: Unfortunately, there were problems between their APN authentication platform and their backend, which meant that no new data connections could be opened.

    The service is now fully operational. We apologize for any inconvenience caused. We appreciate your patience and understanding.

  • We update you regarding the ongoing service interruption affecting SIM Card Connection- Resolution Progress: Our SIM Provider is currently analysing the problem in order to fix it as quickly as possible. We will inform you as soon as we have more information.

    Workaround: Please use your Wi-Fi Connection

    Instructions for activating WiFi: Settings Device settings Code: 2005 WiFi configuration Select WiFi network and connect

    Deactivate mobile data Settings Device settings Code: 2005 GSM configuration Switch off mobile data

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.