All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    22nd December 2025

    Acquirer Service Interruption

    We are sorry to inform you that the Acquirer FiServ is having partial outages.

    Details of the interruption: Partial Interruption

    Start time: 22.12.2025, 10:30

    Impacted services: Transactions

    The Acquirer is working with high pressure to restore the service.

    We will update you as soon as possible

  • We are pleased to inform you that the services of Acquirer FiServ are fully available again.

    • 21st December 2025

    No incidents reported

    20th December 2025

    No incidents reported

    19th December 2025

    Terminal (POS) Payment Processing Service Interruption Terminal payment processing

    We are sorry to inform you that Terminal POS Processing is currently partially disrupted.

    Details of the interruption: We have identified a partial outage. Some Transactions might Fail to process.

    Start time: [12:00 PM UTC]

    Impacted services: Terminal payment processing.

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting POS Transactions has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: VCS decline rate too high

    Start time: 12:00 End time: 12:40

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.