All systems are operational

Past Incidents

10th March 2025

Acquirer Service Interruption

We are sorry to inform you that one of our Acquirers is temporarily unavailable.

Details of the interruption: VCS Interruption

Start time: 16:20

Impacted services: Terminal Transactions

The Acquirer is working with high pressure to restore the service.

  • We are pleased to inform you that the issue affecting Terminal Transaction has now been fully resolved, and all services have been fully restored.

    Details of the Interruption: VCS was down

    Start time: 10.03.2025 at 16:20 End time: 10.03.2025 at 16:57

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

    • 9th March 2025

    No incidents reported

    8th March 2025

    Terminal (POS) Payment Processing Acquirer Service Interruption

    We would like to inform you that ACQ Fiserv is currently experiencing an issue. As a result, the following acquirers are affected: • First Data • Concardis • VR Payment • Wallee / Snapswap

    We are monitoring the situation and will provide updates as soon as we receive more information.

  • We are pleased to inform you that the services of Fiserv are fully available again.

  • We are still observing increased decline rates for transactions processed via Fiserv's Processing Systems. Affected Acqurers: VR Payment, NEXI, and Wallee / Snapswap.

    Our teams continue to monitor the situation, and we will provide further updates as soon as more information becomes available.

  • Update: Improved Transaction Success Rate

    We are now seeing successful transactions, indicating that the root cause of the issue has likely been identified. We continue to monitor the situation closely and will provide further updates as needed.

  • Ongoing Issue with Fiserv Processing

    The issue with Fiserv Processing persists, significantly restricting credit card payments (Visa, MasterCard, Diners, JCB) for the following acquirers: • First Data • Concardis / NEXI • VR Payment • Wallee / Snapswap

    Affected is E-Commerce and POS Processing.

    Until further notice, we recommend using alternative payment methods such as TWINT, PostFinance Card, and others.

    We are actively monitoring the situation and will provide updates as soon as we receive more information.