All systems are operational

Stickied Incidents

27th January 2026

E-Commerce Payment Processing Service Interruption (On-File Transactions)

We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing.

Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state.

Start time: 2026-01-27 17:00

Impacted services: Transaction On-File Token processing

We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored.

    Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected.

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

  • We update you regarding the ongoing service interruption affecting the processing of on-file transactions.

    Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors.

    We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

    • Past Incidents

    10th December 2025

    No incidents reported

    9th December 2025

    Terminal (POS) Payment Processing Service Interruption (Cloud API Terminal Processing)

    We are sorry to inform you that the Cloud API Terminal Processing is currently Partially Outtaged.

    Details of the interruption: All merchants using the Cloud API and Protel are currently affected. affected systems may receive a 2000 Processing error response.

    Start time: 2025-12-09 14:52 GMT+1

    Impacted services: Terminal Cloud API & Protel Payment Processing

    We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  • We are pleased to inform you that the issue affecting the Cloud API Terminal Processing has now been fully resolved, and all services have been fully restored.

    Details of the Interruption:

    Start time: 2025-12-09 14:52 GMT+1 End time: 2025-12-10 06:00 GMT+1

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

    • 8th December 2025

    SIM Provider Service Interruption - SIM Cards on POS

    We are sorry to inform you that the internet connection through SIM Card is partly temporarily unavailable due to a technical issue on our SIM Provider site.

    Our Partner is continuing to work around the clock to resolve the issue and will keep you informed.

    Thank you for your patience.

  • We are pleased to inform you that the issue affecting the SIM Cards on POS has now been fully resolved, and all services have been fully restored.

    Details of the Interruption:

    Start time: 2025-12-08 17:15 GMT+1 End time: 2025-12-09 16:35 GMT+1

    The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. [If applicable, add any improvements made, e.g., "In addition, we've made system enhancements to prevent similar disruptions in the future."]

    We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.