All systems are operational

Past Incidents

5th November 2024

Acquirer Service Interruption

One of our Acquirers Worldline is currently investigating reports of a possible partial service interruption.

The cause of the disruption is currently being investigated.

Affected services:

  • Processing of incoming online transactions for Worldline EU via ep2 online via the Internet
  • Processing of online transactions for Worldline EU via ep2 online

Start of disruption: Tuesday, 05.11.2024 20:05 CET
End of disruption: open

The Acquirer is working with high pressure to restore the service.

For Further Information please check their official status page.

  • We've been informed by Worldline that the error has been resolved. The cause of the fault is still being investigated.

    The following services have been restored:

    • Processing of incoming online transactions for Worldline EU via ep2 online via the Internet
    • Processing of online transactions for Worldline EU via ep2 online

    Start of disruption: Tuesday, 05.11.2024 20:12 CET
    End of disruption: Tuesday, 05/11/2024 20:56 CET

    • Acquirer Service Interruption

    One of our Acquirers Worldline is currently investigating reports of a possible partial service interruption (E-commerce and POS). The Acquirer is working with high pressure to restore the service. For Further Information please check their official status page.

  • We've been informed by Worldline that the error has been resolved. The following services have been restored.

    The cause of the fault has been identified and rectified by application specialists.

    Affected services:

    • Processing of incoming online transactions for Worldline EU via ep2 online via the Internet
    • Processing of online transactions for Worldline EU via ep2 online

    Start of fault: Tuesday, 05.11.2024 04:25 CET
    End of disruption: Tuesday, 05/11/2024 10:07 CET

    We apologise for the inconvenience caused.

  • The partial fault has been rectified. The following services have been restored.

    The cause of the partial fault has been identified and rectified by application specialists.

    Affected services:

    • Processing of online transactions for Worldline CH via ep2 online

    The Acquirer is working with high pressure to restore and monitor other possibly affected services.

    For Further Information please check their official status page.

    • 4th November 2024

    No incidents reported

    3rd November 2024

    Service interruption (Wallee Portal)

    We are currently investigating reports of a possible partial service interruption at the wallee Portal. The portal login and other functions may have some performance issues. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The performance issues have been resolved. The wallee Portal is running smoothly again. We apologise for the inconvenience caused.

    • Service interruption (PostFinance Checkout Portal)

    We are currently investigating reports of a possible partial service interruption at PostFinance Checkout. The portal can currently not be accessed. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

  • The error has been resolved. The service PostFinance Checkout is running smoothly again. We apologise for the inconvenience caused.

  • The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.